Refund Policy
At Primetime Retailers LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund policy to ensure your peace of mind.
30-Day Return Policy
We offer a generous 30-day return policy from the date of purchase. If you are not completely satisfied with your order, you may return it within 30 days for a full refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
How to Initiate a Return
To initiate a return, please contact our customer service team at returns@prime.webrib.com with your order number and reason for return. Our team will provide you with instructions on how to return your item and process your refund or exchange promptly upon receipt of the returned item.
Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.
Exclusions
Please note that certain items are not eligible for return, including:
- Gift cards
- Personalized or customized items
- Clearance or sale items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at returns@prime.webrib.com. We will work with you to resolve the issue and provide a replacement or refund as necessary.
Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a return, please contact us at:
Primetime Retailers LLC
300A East 102 Street #3A
New York, NY 10029